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Sequenom is committed to improving healthcare through revolutionary genetic analysis solutions, and Sequenom Customer Support assures product quality and customer success through our global staff of Applications and Technology Scientists and Field Service Engineers who provide Sequenom customers with prompt, professional support. We are available for consultation as you consider Sequenom technology, for product installations and relocation, for operator training, and for the resolution of hardware, software, and application issues.

Contact our offices listed below. For the most comprehensive support options, please visit www.mySequenom.com, where you can find support documentation, software upgrades, online support options, and much more.
Purchase order Terms and Conditions

Corporate Headquarters

3595 John Hopkins Court
San Diego, CA 92121-1331
USA
Phone: 1-858-202-9000
Fax: 1-858-202-9001

North and South America

Order Desk

Phone: 1-858-202-9301
Fax: 1-858-202-9220
Email: orderdesk@sequenom.com

Support

Toll-Free: 1-877-4GENOME (1-877-443-6663)
Help Desk: 1-858-202-9300
USA: support-us@sequenom.com
Canada: support-canada@sequenom.com
South America: support-southamerica@sequenom.com

Sales

USA: sales-us@seqenom.com
Canada: sales-canada@sequenom.com
South America: sales-southamerica@sequenom.com

Asia Pacific

300 Herston Road
Herston, QLD 4006
Australia
Phone: (+61) 7 3845-3683
Fax: (+61) 7 3845-3506
Support: support-asiapacific@sequenom.com
Sales: sales-asiapacific@sequenom.com

Japan

Kanda Iwamotocho Plaza Building 9F 2-4-1 Iwamotocho, Chiyoda-ku
Tokyo 101-0032
Japan
Phone: (+81) 3 6802-5590
Fax: (+81) 3 5802-2690
Support: support-japan@sequenom.com
Sales: sequenom.japan@sequenom.com

China

No. 7, Guanghua Road
Hanwei Plaza, Suite 1028
Beijing, 100004
China
Phone: (+86) 10-65614168
Fax: (+86) 10-65614166
Support: support-asiapacific@sequenom.com
Sales: sequenom.china@sequenom.com

Europe

Mendelssohnstrasse 15D
D-22761, Hamburg
Germany
Phone: (+49) 40-899676-0
Fax: (+49) 40-899676-10
Ordering Desk: orderdesk-europe@sequenom.com
Support: support-europe@sequenom.com
Sales: sales-europe@sequenom.com